Metagate Pty Ltd ACN 658815877 (we, us or our) respects the privacy of all customers, third parties, suppliers and visitors (you, your or yours) and is committed to protecting your personal information. The Privacy Act 1988 (Cth) (Privacy Act) defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not (personal information).
This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information submitted by you through our website and any mobile sites (Websites), applications, widgets and other mobile interactive features (collectively, our Apps), or through our official social media pages that we control (our Social Media Pages), as well as through HTML-formatted email messages that we send to you (collectively, the Apps, Social Media Pages and Websites, are the Sites).
This Privacy Policy describes how we deal with information we collect and demonstrates our commitment to the protection of your privacy. By visiting the Sites and otherwise providing personal information to us, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the Sites or submit any personal information to us.
Any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under applicable law, including the Privacy Act. We comply with the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act.
We collect personal information from you for the purposes of dealing with you and in assisting us to arrange for the products and services you request to be provided to you. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you.
The personal information we collect, and hold may include your location data, contact details, such as your name, address, telephone numbers and email address, your personal details, such as date of birth, your employment information, residential status, and information about your financial position, like your income, expenses, savings and assets, your reasons and objectives for applying for a product or service. We also hold all records of your communications and other interactions with us.
We may collect and hold identification and transaction information about you for the purpose of our compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2008 (Cth). Your identity information may be verified with the issuer or official record holder. In certain cases, we collect your personal information from third parties, such as your nominated representative (such as a legal or financial adviser), your employer, or publicly available sources of information.
We collect personal information about you when it is reasonably necessary for one or more of our activities or functions. This personal information is collected in a number of ways, including through the Sites. For example, we may:
The provision of your personal information is voluntary. However, if you cannot, or will not, provide us with the personal information we reasonably require, we may not be able to verify your identity, assess your application for a product or service, manage our relationship with you, contact you or otherwise interact with you, perform our statutory functions, or provide you with some or all of our products and services.
We will not collect or use your personal information unless it is lawful for us to do so. We collect and use personal information for the following purposes:
We do not use your personal information or disclose it to another organisation unless it is reasonably necessary for one of the purposes described above, having regard to the nature of the information or the circumstances of collection we believe you would expect us to use the information or make the disclosure. For example, if it is required or authorised by law or court or tribunal, it is necessary to protect the rights, property, health or personal safety of a customer, the public or our interests, and it is unreasonable or impracticable to obtain your consent.
We may use the services of certain third party service providers which may have offices or other operations outside of Australia. As a result, your personal information may be disclosed to recipients in those foreign countries. All service providers that have access to personal information held by us are required to keep the information confidential and not to make use of it for any purpose other than to provide financial or other services in accordance with their engagement. We will take all steps that are reasonably necessary to ensure your personal information is treated securely and in accordance with this Privacy Policy as well as applicable data protection laws.
Individuals may request access to their personal information unless we are permitted by law to withhold that information. Individuals may also request the correction of any personal information which is inaccurate by contacting our Privacy Officer at hello@metagate.com.au. To the extent permitted by law, there are some exceptions where this access may be denied. To request access and seek the correction of personal information held by us, please email, call or write to us. We will endeavour to respond to any access or correction request within 7 working days of receipt.
If you would like any further information about our handling of personal information, or to make a complaint about our handling of your personal information, or you believe there has been a breach by us of the Privacy Act, please lodge a complaint addressed to our Privacy Officer at hello@metagate.com.au.
We use reasonable organisational, technical and administrative measures and security safeguards to protect, as is reasonable in the circumstances, the personal information we hold from misuse, loss, interference and/or unauthorised access, use, disclosure or alteration of information under our control. Where practicable, we implement measures to require organisations to whom disclosure is made to comply with applicable data protection and privacy laws.
We reserve the right to modify this Privacy Policy at any time by publishing an updated version on our Website and taking any other steps necessary under applicable law. Any updates to this Privacy Policy will take effect as soon as they are published on our Website. We encourage you to check this Privacy Policy periodically to ensure you understand our current practices in relation to personal information and your legal rights and obligations.
This Privacy Policy was last updated on 09 September 2024.